Maximum Response Time
Sydney Families
NDIS Support Levels
Unanswered Messages
Tell us about your family and we'll get back to you within 24 hours. No pressure, no jargon — just a friendly chat.
Fast Replies, Always
We respond within 24 hours — usually much faster. No more chasing your coordinator.
We Come To You
We meet wherever works for your family — your home, a café, or a provider's office. Your comfort comes first.
Personal, Not Corporate
You're not a file number. We get to know your child, your goals, and what matters to your family.
NDIS Registered
Fully registered and experienced across all three levels of NDIS support coordination.
Families across Sydney trust us with their child's NDIS journey.
If you've been let down by coordinators who disappear, you're not alone. Here's how we're different.
We provide all three levels of NDIS Support Coordination, tailored to your child's unique needs.
We help you connect with the right NDIS providers and services in Sydney. Perfect for families just getting started with the NDIS.
Learn MoreFull coordination of your child's NDIS plan. We manage providers, bookings, plan reviews, and keep you updated every step of the way.
Learn MoreFor children with complex or high-risk needs. Specialist-level coordination that addresses barriers, crises, and complex service arrangements.
Learn MoreHear from Sydney families who finally found a coordinator that stays in touch.
"For the first time in three years, I have a coordinator who actually replies to my messages. My son's OT and speech therapy are finally sorted, and I didn't have to chase anyone. I can breathe again."
Sarah M.
Mum of Lucas, 7 — Western Sydney
"We were about to give up on support coordination altogether. Then we found Always In Touch, and it was like having a caring friend who actually understands the system. They handled our plan review and got us more hours."
David & Michelle P.
Parents of Ella, 5 — Inner West
"I sent a message at 8pm expecting a reply next week. I got a response within an hour. That's when I knew this coordinator was different. My daughter is thriving now with the right supports in place."
Jenny L.
Mum of Aria, 9 — Northern Beaches
Because your child deserves a coordinator who actually cares — not one who's too busy to reply.
We respond to your messages within hours, not days. Because you shouldn't have to wait when your child needs help.
We know your child by name. We understand their goals, challenges, and what makes them light up.
Providers booked, plan reviews prepared, paperwork handled. You focus on your family — we handle the NDIS.
We're here when you need us — not just during business hours. Your peace of mind is our priority.