We started Always In Touch Coordinators because we were tired of hearing the same heartbreaking story from parents across Sydney: "My coordinator won't reply. It's been three weeks and no one's called back."
Parents with children on NDIS plans are already stretched thin. They're managing appointments, therapies, paperwork, plan reviews — all while trying to give their child the best life possible. The last thing they need is a coordinator who disappears.
So we asked ourselves: What if we built something different? What if we created a service that actually understood how hard it is to be a parent fighting for your child's needs?
That's when Always In Touch was born. A hybrid team of experienced human coordinators who actually know your child by name, plus smart admin support to handle the paperwork fast. Because coordination shouldn't feel like you're chasing your coordinator.
Parents waiting weeks for replies, coordinators too overloaded to care, kids missing out on services they're entitled to.
Combine experienced coordinators with smart systems and admin support to give families the service they deserve — fast, personal, and organised.
To be the NDIS coordinator every parent wishes they had. The one who actually replies, actually cares, and actually gets things done.
To be the NDIS coordinator every parent wishes they had.
Someone who knows your child by name, replies when you reach out, and genuinely believes your family deserves everything their plan promises.
A hybrid team model built to support your family the way you actually need.
An experienced NDIS coordinator who's dedicated to your family. They know your child's name, understand their goals, attend meetings with you, and genuinely care about making a difference in their life.
Our VA and AI tools handle the paperwork, scheduling, and admin work that usually bogs down coordinators. This means your coordinator can focus on what matters — caring for your family.
When you need us in person, we're here. Our sub-contractors are based across Sydney, ready for face-to-face meetings, provider visits, or local support when it matters most.
A coordination service that's fast, personal, and actually organised. You get replies within hours. Your child gets a coordinator who knows them. And all the paperwork gets handled without you having to chase it. That's the Always In Touch difference.
Four commitments we live by every single day.
When you reach out, you get a reply. Fast. We're talking hours, not days or weeks. Your message doesn't disappear into a black hole.
Your child is not a case number. We know them. We understand their strengths, their challenges, and what makes them unique. We care.
Providers booked. Paperwork done. Plan reviews prepared. You don't have to chase us. We handle the NDIS so you can focus on your family.
We tell you the truth. About what's possible, what's realistic, and what you can expect. No sugar-coating, no false promises. Just real talk.
Because you're exhausted
Managing NDIS shouldn't feel like a second job. You deserve a coordinator who lightens the load.
Because time is precious
Every minute spent chasing your coordinator is a minute not spent with your child. We get out of your way.
Because your child deserves better
They deserve a coordinator who actually believes in them and fights to make sure they get everything they're entitled to.
Because you deserve peace of mind
Knowing that someone has your back, has your child's back, and actually follows through. That's priceless.
You didn't choose to have your child on the NDIS. But you did choose to be the very best parent you could be. That takes strength. It takes patience. And honestly, it takes support.
When your coordinator actually stays in touch, something shifts. You sleep better. You're less stressed. Your child gets the services they need. Your family can finally breathe.
That's why we do what we do. Because every parent deserves a coordinator who actually cares. Every child deserves someone fighting in their corner. And every family deserves peace of mind.
Let's chat about how we can support your family. Book a free consultation with no pressure and no jargon — just real talk about how we can help your child thrive.
Tell us about your family and we'll get back to you within 24 hours. No pressure, no jargon — just a friendly chat about how we can help your child thrive.