Privacy Policy

Who We Are

Always In Touch Coordinators is a registered NDIS support coordination provider based in Sydney, NSW, Australia. We deliver support coordination services to families with NDIS plans across Sydney and are committed to protecting the privacy and security of your personal information.

What Information We Collect

To provide you with support coordination services, we collect and maintain:

• • Your personal details: name, phone number, email address, mailing address
• • Your child's details: name, date of birth, disability information, NDIS plan information
• • NDIS-related information: plan summary, support needs, funded services, provider details
• • Communication records: emails, phone logs, messages about your child's support
• • Website interaction data: pages visited, device type, general location (via analytics)

Why We Collect This Information

We collect your information to:

• Provide you with NDIS support coordination services
• Communicate with you about your child's support plans and services
• Coordinate with NDIS providers and the National Disability Insurance Agency (NDIA)
• Prepare for and support your NDIS plan reviews
• Improve our services and respond to your enquiries
• Understand how our website is being used to make improvements

How We Store Your Information

Your information is stored securely and handled in compliance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). We:

• • Use secure, password-protected systems to store client records
• • Limit access to your information to staff members who need it to provide services
• • Use encryption for sensitive data transmission
• • Maintain records for the period required by law and NDIS Quality and Safeguards Commission standards
• • Securely destroy information when it is no longer needed

Who We Share Your Information With

We only share your information with the following parties and only when necessary:

• • NDIS providers: With your consent, we share information with therapists, support workers, and other service providers you've engaged
• • National Disability Insurance Agency (NDIA): We share information as required by law during plan reviews and reporting
• • Regulatory bodies: If required by law or to comply with NDIS Quality and Safeguards Commission standards
• • Third-party service providers: We use trusted vendors for secure data storage and communication platforms (see Third-Party Tools below)

We do not share your information with any third parties for marketing purposes, and we do not sell your data.

Your Privacy Rights

Under the Privacy Act 1988, you have the right to:

• Access: Request to see what personal information we hold about you
• Correction: Ask us to update or correct any inaccurate information
• Complaint: Lodge a privacy complaint with us or the Office of the Australian Information Commissioner (OAIC) if you believe we've mishandled your information

Cookies and Website Analytics

Our website uses cookies and analytics to understand how visitors use our site and to improve user experience. This data is anonymised and does not identify you personally. You can disable cookies in your browser settings if you prefer, although some website features may not function correctly.

We may use tools such as Google Analytics to track general visitor behaviour, page views, and traffic patterns. This helps us understand what content is most useful to families seeking NDIS support coordination.

Third-Party Tools

GoHighLevel (GHL): We use GoHighLevel for our contact forms and lead management. When you submit a form on our website, your information is collected by GHL. GHL is a secure customer relationship management platform, and your data is handled in compliance with privacy standards. We only use the information you provide to respond to your enquiry about our services.

By submitting a form, you consent to your information being processed by GHL for the purpose of responding to your enquiry. Your data is not shared with any other third parties for marketing purposes.

Questions or Privacy Concerns?

If you have questions about how we handle your information, wish to access or correct your personal details, or would like to lodge a privacy complaint, please contact us:

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.